Company Van Today - Issue 2 - Summer 2017

REFOCUS Toyota says customer service is the way forward Ford updates Transit Custom Ford has revealed the look of its revised big-selling Transit Custom medium van, releasing pictures of the people– carrying Tourneo version that will share the tweaked nose and improved interior quality. Coming late this year, the new Tourneo Custom boasts improved refinement, quality and technology, all of which should translate to the commercial version from this people mover, which is available Toyota is planning a more basic approach to fleet that will put the focus firmly on customer service as it attempts to increase Proace sales. The brand’s CV manager, Gareth Matthews, said: “The focus is on developing the network and encouraging them to find local fleet opportunities. It’s about getting back to basics and doing them well because that will deliver.” He said that the relative newness of the Proace, and a lack of recent presence in the marketplace, means that there is a need to start again, rather than chase the big volumes right from the start. “There has been too much focus on national opportunities but then you risk pricing yourself out of the market. It is about finding the local opportunities and building a relationship with servicing those vehicles,” said Toyota’s van boss. “It’s small businesses and SMEs – Proace has been doing really well with them.” The approach for the Toyota Hilux pick-up is different, he said. Even though the local centres will still be able to serve smaller fleets, it is a model that is much more well established and has a number of large national fleet deals in place. “We already have a number of large historic fleets and new business will be found by our fleet team, not by our dealers,” said Matthews. with configurations of between six and nine seats. Meanwhile, Ford has also teamed up with German postal firm Deutsche Post to create an electric van, based on the Transit chassis and equipped with a special body created for the German postal service’s needs. At least 2500 of the vans are expected to be in service on German roads by the end of 2018, with production having started in June this year. TOYOTA PLANS ‘BACK TO BASICS’ FLEET APPROACH COMPANY VAN TODAY.CO.UK 4 NEWS The big stories from the world of van fleets